Get an exclusive first look at our unique and unparalleled collection by visiting our website.

Each product page includes detailed descriptions, sizing information, and care instructions.

We strive to display our products as accurately as possible, but there may be slight variations due to different monitor settings.

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.

 

We accept majorcredit cards,debit cards,PayPal,and other secure payment options as displayed on our website during checkout

 

Once an order is placed, processing begins immediately and it is sent to fulfillment within
2 hours. If you need to modify or cancel your order, please do so within 2 hours of placing it. After that time, cancellations or changes are no longer possible.

 

Orders are typically processed within 1-3 business days. However, please note that
orders placed in bulk, during holidays, or during peak periods may require additional processing time.

 

The free shipping takes somewhere between 5-10 days. There is express shipping available for an added cost to accelerate your order's arrival.

 

A tracking number will be provided once your order is placed. You can use the provided tracking number to track your package on the carrier's website.

 

If you receive a damaged or incorrect item," please contact us" immediately at our website:https://zanva-shop.com/pages/contact-us We will work with you to
resolve the issue as quickly as possible.

 

Yes, you can specify a different shipping address during checkout.

 

Yes, we offer free shipping on all orders within the United States.
Additional shipping options and expedited services may be avai!able for an extra fee.

 

Yes, we ship almost everywhere in the USA. Please note that there are exclusions where we don't ship.

* We DO NOT ship to any military bases in the USA.

* We DO NOT ship to Alaska and Hawaii.

 

Our shipping is completely free. Extra charges may incur in specific situations.The charges will be implemented at our sole discretion without prior warning, only in extra ordinary situations identified by us.The rationale will remain undisclosed

 

If you need to change your delivery address after placing an
order, please "Contact Us" https://zanva-shop.com/pages/contact-us as soon as possible. Additional fees may apply for address changes

In case your order doesnot arrive or cannot be tracked using the provided tracking number, please contact the delivery company directly, not us.They possess the necessary information to address the matter and will be able to resolve any issues.

 

Orders placed on hold pending billing verification or placed during periods of high order volume may require additional processing time.

 

You can reach our customer service through the
"Contact Us"form on our website
https://zanva-shop.com/pages/contact-us

We strive to respond to all inquiries within 48 hours.

 

 

It is your responsibility to review our "Shipping Policy" at https://zanva-shop.com/policies/shipping-policy for any updates or changes and to ensure compliance with the updated terms.

 

 

We accept returns and exchanges only within 14 days of purchase.There is also a 14 day limit on the refunds. Items must be in their original new condition and packaging, as you received it. Please refer to our "Refund Policy" for more details. https://zanva-shop.com/policies/refund-policy

 

 

Yes, all "Returns and exchanges"are subject to a 25% restocking fee upon approval and processing.The fee will be deducted from the refund amount issued.

 

 

You must review our 'Return and Refund' policy periodically for any updates or changes. It is your responsibility to comply with the updated terms of the " Return and Refund" policy. Please see https://zanva-shop.com/policies/refund-policy

 

 

Returning Items is made Hassle-Free with our Step-by-Step Guide here: When requesting a return:

- Please forward us the original order "receipt email" that we sent you, containing
the order number, item name, your
name and address and the amount details.

-If the return is approved, please prepare the package for return.

 -The items must be in the new condition, unopened, unused,
if have tags, all tags attached and
in their original packaging.

-Pack the items properly
so they are not damaged
in shipping. Pack the fragile
items carefully.

-Remove any old labels or stickers from the box.

 -Print a return label
with your name and sending
address and affix
it on the box. Please ship
your return package to our address, stated elsewhere.

- Please get a tracking
number for your return from the carrier you
use to ensure that the package
reaches us.

-Upon arrival of your return, it will be thoroughly inspected and you will be provided
with the status of the return.

 

 

 

 

Yes, all returns and exchanges require an approval from us. Unfortunately, we do not accept any returns without our prior approval and authorization. Please see our refund policy for further details.

You will receive the return address after your return is approved.

Customers are responsible for return shipping costs. No return labels are provided, paid or unpaid,by us. Return shipping is not covered. Upon receipt of the return address, you are responsible for generating a return label. If label creation is not feasible, please legibly transcribe the addresses. Any delivery issues resulting from errors in the return process are your responsibility.

Our return facility is not operational on weekends and holidays. Be sure to advise
the courier company you use against deliveries on these days and dates.

Yes, Please advise your package carrier Company to follow these "Specific Delivery Instructions"carefully:

-We only accept returns on business days, please don not deliver any packages on weekends and holidays.

 -Any package deliveries should strictly made between 9 am - 6 pm on weekdays, within our working hours.

-Each delivery package
should be delivered in person to the receptionist within the building.

 - Prevent return packages
from being left unattended outside the office building, if we are closed.

 Please read our "Refund Policy"

 

Yes, our products can abrubptly discontinue or become unavailable without any notice due to reasons beyond our control

Notifications are NOT sent when products are back in stock for purchase. It's recommended to frequently visit our website to know when orders can be placed.

Unfortunately, we cannot predict the exact time frame for the products to be replenished. We recommend checking our site periodically to stay informed.

Yes, products that you regularly purchase or see displayed on our website may occasionally go out of stock or be discontinued indefinitely. While we strive to maintain adequate stock levels, situations can sometimes be
unavoidable due to various factors beyond our control.We recommend purchasing your favorite items promptly and checking back for updates on
availability.

Indeed, any product may be discontinued and may or may not return.

Our products always remain on our website even if they are out of stock, discontinued or unavailable at times. They could potentially be restocked if out of stock, thus the products continue to appear on the website.

You can likely proceed with placing an order for out-of-stock items. Be aware that the item will be on hold until restocked. The availability of the item is supplier-dependent. Wait times for out-of-stock items are unknown. We recommend monitoring the item availability on our website and ordering promptly to avoid problems.

FDA does not approve dietary supplement products. However, all our products comply with FDA regulations hence they are FDA-compliant.

FDA does not approve manufacturers or their facilities. All our manufacturers are GMP-certified.

We only work with reputable manufacturers and trusted suppliers to ensure authenticity and quality. Our focus is on providing the finest to our customers. Shop with confidence in the superior quality and value we offer.

 

If after reviewing our FAQ you are still unable to find an answer, please reach us via our "Contact Us" form. https://zanva-shop.com/pages/contact-us