Privacy policy
------
Last updated: April 12, 2026. This Privacy Policy describes how ZANVA LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://zanva-shop.com/. The terms “site”, and “website” refer to https://zanva-shop.com/ throughout this site. (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access our Services.
- Changes to This Privacy Policy
We may update this ‘Privacy Policy’ periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised “Privacy Policy” on the Site, update the "Last updated" date, and take any other steps required by applicable law.
- How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
- What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our “Site” and use our “Services”. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Shopping information, including the items you view, put in your cart, or add to your wish list.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some service features may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
- Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services. Information We Obtain from Third Parties. Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our “Site” and “Services”, such as Shopify. Any other companies we use and work with on our website.
- Our payment processors
We collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our “Services” or advertisements, we, or any third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from any third party will be treated following this “Privacy Policy”. We are not responsible or will be held liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below.
- How We Use Your Personal Information
We use your personal information to provide you with the Services to fulfill our contract with you, including:
Process your payments, fulfill your orders, and send you notifications related to your account, purchases, returns, exchanges, or other transactions.
- Providing Products and Services
To create, maintain, and otherwise manage your account, to arrange for shipping, facilitate any returns, exchanges, or refunds, if approved, and to enable you to post reviews if our site permits.
- Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as
To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the “Services” and advertising on our “Site" and other websites.
- Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
If you choose to use our “Services” and register an account with us at https://zanva-shop.com/, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or any other access details with anyone else. If you believe your account has been compromised, please reach out via “contact us” https://zanva-shop.com/pages/contact-us immediately at our “site”.
- Communicating with you.
We use your personal information to provide you with customer support and improve our “Services”. This is in our legitimate interests to be responsive to you, to provide effective “Services” to you, and to maintain our business relationship with you.
- Cookies
Like many websites, we use Cookies on https://zanva-shop.com/. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our “Site” and our “Services” (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the “Services” (in our legitimate interests to administer, improve, and optimize the “Services”). We may also permit third parties and service providers to use Cookies on our “Site” to better tailor the “Services”, products, and advertising on our “Site” and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available for use. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.
- How We Disclose Personal Information In certain circumstances
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors and any or all third parties who perform services on our behalf (e.g., IT management, Internet service providers, payment processors, data analytics, customer support, and partners, cloud storage services or partners, fulfillment and shipping partners, and services).
- With business and marketing partners, including Shopify or any other third party we work with, to provide services and advertise to you.
- With Ad services, for example, Shopify audiences, if we use Shopify to support personalized advertising, or with any other third-party services.
- Our business and marketing partners will use your information following their privacy policies and notices and we will not be liable for that.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy.
- To comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests).
- To enforce any applicable terms of service, and to protect or defend our Services, our rights, and the rights of our users, customers, or others. We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal about users for the purposes set out above in "How We Collect and Use your Personal Information" and "How we Disclose Personal Information": Category:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information, and customer support information.
- Internet or other similar network activity, such as Usage Data Categories of Recipients:
- Business and any marketing partners.
- Affiliates: We do not use or disclose sensitive personal information for inferring characteristics about you. If we are using Shopify ad services e.g., “Shopify audiences” or engaging in any other activity that may be considered “Selling” or “Sharing” personal information or processing personal information for “Targeted Advertising”. We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months to engage in advertising and marketing activities, as follows.
- Personal Information categories
-Identifiers such as basic contact details and certain order and account information - Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data Categories of Recipients
- Business and marketing partners User Generated Content. The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone. We do not control who will have access to the information that you choose to make available to others and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties. Third-Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, it's your responsibility to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
- Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
- Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate. Powered by Shopify www.shopify.com. Information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
- Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below about your personal information. However, these rights are not absolute and may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have the right to request access to personal information that we hold about you, including details relating to how we use and share your information.
- Right to Delete
You may have a right to request that we delete the personal information we maintain about you.
- Right to Correct
You may have a right to request that we correct the inaccurate personal information we maintain about you.
- Right of Portability
You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale Sharing or Targeted Advertising.
You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information.
You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing:
You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent:
Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Managing Communication Preferences:
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. You may exercise any of these rights where indicated on our Site.